FAQ’s

Billing/Financial

If you are just starting with us, the annual fee is charged at the time of the first billing.

Lessons are $82 per month for the first child and $77 per month for the second & third child.

You are billed for 4 lessons per month.  If the class happens to have a 5th occurrence in any one month then the 5th lesson is considered “free”. Pro-rating for school closures will be based on the number of lessons you receive.

4 lessons = $82/$77

3 lessons = $61.50/$57.75

2 lessons = $41.00/$38.50

1 lesson = $20.50/$19.25

There are several ways to pay for lessons:

  • Monthly debit/credit card charge
  • Paid in advance
  • Quarterly billing
  • Check or bank draft

Each family is billed by direct debit or credit card on the first business day of each month. Some families do prefer to pay in other ways, including taking the option to pay for three months in advance, (or quarterly billing.)

If a payment is not made on time, or a direct debit is denied, the customer will be notified by an automated email, as well as an email from our business manager alerting you to the problem and allowing 5-7 days to remedy the issue. After the 7th day a $10 late fee will be assessed to the parents account.

If the customer does not provide a new method of payment, or otherwise correct the payment problem within 15 days of notification the student will be dropped from the class. (An email will be sent and a phone call made to the family at multiple points during this process with ample notifications.)

There is an annual registration fee of $35 that is charged to each family. This is an annual fee and will not be due again until the same time next year.

If you are dropping, this fee will not be charged to your account, but will be due upon your return.

Tuition is $82 a month for a half hour class once per week. We also offer sibling discounts. The first child is $82 per month and the 2nd and 3rd child is $77 per month. Fourth child is $72 per month.  There is also a $35 annual registration/administration fee per family.

We ask that families let us know if you are dropping prior to our monthly billing which is processed on the 1st day of each month. Any notices given after this billing date will be dropped at the end of that month.

At Little Otter Swim School, we believe that children are most successful in a consistent learning environment. Because of this, we encourage you to attend your regularly scheduled swim class as often as possible.

We also realize that our families sometimes have unavoidable conflicts and cannot attend their lessons. Therefore, as a courtesy to our customers, we offer unlimited make-ups. If your family is consistently missing more than one class per month, please let our customer service staff assist you in finding a time that better suits your needs.

  • Scheduling the make-up class can only be done at the front desk when you come in.
  • Make-ups are based on availability and are not guaranteed.
  • We do not guarantee the same teacher for your make-up class.
  • You may not receive any type of credit for a missed class.
  • The make-up class option expires 60 days following the absence.
  • Make-ups cannot be rescheduled (we do not offer to “make-up” a make-up).
  • We cannot provide make-up classes for the following students: Lionfish special needs classes
  • We also cannot provide back-to-back classes as a make-up option for our Otter Baby Students

Because adding an additional student in the class may disrupt the consistency and integrity of the class setting, we do not recommend make-up classes if your child:

  • Is still upset or anxious about any aspect of the swim lesson experience (strangers, noise, separation anxiety, water, submersion, etc)
  • Is sensitive to change (time, teacher, environment)

Because we are dealing with young children and water, it is imperative that the safety and quality of our swim lessons take priority over any scheduling needs. Therefore, certain classes may not be available for make-ups. Our Deck Managers and Head Aquatics Leader will carefully consider the needs of the students, the teacher, and the class as a whole before determining if adding a student for a make-up is feasible.

Little Otter does not offer trial lessons, instead we suggest you come in for a visit and watch a class. We believe trial lessons are not fair to your child. Sometimes, it may take a few lessons before a child can adjust to a new environment.

Part of our philosophy is to love them first, and we work hard to build the bond of trust between your child and the instructor.

We do offer a money back guarantee, if you are not happy during your first 2 months of lessons, we will refund your money. All we ask is to let us know why you are unhappy and give us the opportunity to solve the problem.

Load More

“We love little otter”

Customer testimonial

“Ms. Sarah has an excellent rapport with my son. She understands that if he doesn’t feel comfortable then he won’t make progress.”

Rachel Pillar

Latest Blog Post

Swiminar Workshop

Snack, Learn, and Swim with us! Date: Monday, April 8th Time: 10:00 AM – 11:00 AM Location: 8200 Tower Point Drive, Charlotte, NC 28227 What You Will Gain From Our Swiminar: Swim education, how swimming lessons benefit the mental, emotional, and physical health of our children Childhood development tips to aid in your child’s successful…

Read more